FAQ's/HELP AREA
Our FAQ's/Help area is here to assist you with questions or concerns you might have regarding shopping on our site, your order, payment options, shipping charges, customer service, contact info and more.
 
GENERAL INFO
Please allow 1-2 WORKING days for processing of your order in addition to shipping days. Depending on the method of shipment chosen and the time your order was placed, you should expect to receive your order within 1-14 working days. If you absolutely have to have an item the next day, please email first to confirm availability. We thank you for your patience. As a secure, e-commerce-enabled website, credit card transactions are our only accepted forms of payment. All online orders will be confirmed via e-mail within one hour if an accurate e-mail address is supplied at time of purchase. Shipments will be confirmed via e-mail within 12 hours if an accurate e-mail address is supplied at time of purchase.

KEYWORD SEARCH:  

SAFETY, SECURITY, AND PRIVACY
Privacy Policy
YOUR ORDER
How do I know when my order has been shipped?
When can I expect my order?
Order status glossary
Can I make a change to my order?
Gift messages
Where is my order?
Backordered/Cancelled Items
MERCHANDISE INQUIRIES
How can I search for a product?
Why don't you have my size available on the site?
What if I don't see an item on your site that I want?
What happened to the item that was on the website last weekend?
How can I make a product suggestion?
PAYMENT OPTIONS
What type of payment options do you accept?
Why do I have to pay sales tax?
Do you offer gift certificates?
Why is the site telling me that my credit card number does not match my billing address?
MISCELLANEOUS
How do I make a suggestion?
How do I unsubscribe from your newsletters?
How can I report an error on your site?
GENERAL INFO
General Info
GIFT CERTIFICATES
How do I print my gift certificate?
RETURNS/EXCHANGES
What is your return policy?
How do I return or exchange an item?
Damaged or Defective Items
Partial Orders
Wrong item received
When can I expect my credit to be completed?
SHIPPING INFORMATION
What shipping options do I have? (Standard, Overnight, 2nd day)
How do I calculate my shipping and handling costs?
What are the Shipping Costs?
How long does it take to process orders?
Tracking your order
Do you ship to Canada or International?
 
CONTACT US
If your question was not answered above, please click on one of the links below to contact customer service directly.

Order Status
Tracking Orders
Size/Quantity/Color Correction
Shipping Address Correction
Cancel Order
Merchandise Inquiries
Returns/Exchanges
Shipping Problems
Partial Orders
Wrong Order Received
Order Won't Go Through
Credit Card Issues
Payment Options
Damaged Orders
Suggestions
International Orders
Backordered Items
Other


Attention all customers! If you are using an email blocking filter, please add our email addresss DSoden@ironpigsbaseball.com to your list. Otherwise you may not receive our reply to you.
 
If you have already placed an order and need assistance you can phone us at (610) 841-1261 or write us at:

Lehigh Valley IronPigs Official Store
Attn: Kevin Jennings
Coca-Cola Park
1050 IronPigs Way
Allentown, PA 18109